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FAQFAQs

I'm not sure what size to order. What do you suggest?
Ann Roth Shoes come in whole European sizes. Please see our sizing chart below for a reference. If you still have specific questions about sizing, please contact us and we'll be glad to help in any way we can.

Size you normally wear Ann Roth Shoes suggested size
US 5–5.5 35
US 6–6.5 36
US 7–7.5 37
US 8–8.5 38
US 8.5–9 39
US 9.5–10 40
US 10–10.5 41
US 10.5–11 42

Payment Terms
100% payment upfront is required on all standard orders. Custom designs require a $50 deposit and the balance charged upon final sign-off. Please see Custom Designs for more information.

Cancellations
Cancellations must be received within 24 hours of placing your order to ensure that you are not charged. We cannot offer refunds once your card has been charged and the order is in production.

Exchanges
We want you to love your Ann Roth Shoes! If you receive your order and are unhappy with your shoes for any reason, you may exchange them within 7 business days for a one-time online shopping credit equal to the purchase amount. Shoes must be unworn, in original box with tissue and ribbons. You will need to pay for the return shipping, but we will take care of the shipping back to you for your replacement order. Only one exchange credit can be given per pair of shoes ordered.

Shipping
Standard Ground shipping takes 7–10 business days and Express Shipping is roughly 2–3 business days to most continental U.S. cities. Any variances will be communicated to you by e-mail. Shipping schedules and prices for all international orders will be communicated on a per-order basis.

Tax
GA residents will be charged standard tax rates according to county of residence.

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