Payment Terms
100% payment upfront is required on all orders, including pre-orders. This will ensure that your size is reserved for you.

Returns and Exchanges
We want you to love your Ann Roth Shoes! If you receive your order and are unhappy with your shoes for any reason, you may exchange them within 7 business days for a shopping credit. Shoes must be unworn, in original box. Shopping credit can be used on any in-stock shoes for up to 6 months. If a suitable pair cannot be found, refunds will be granted on a case-by-case basis.

Shipping
We offer a convenient flat shipping rate, regardless of how big your order is. Standard Shipping is $8 and you can expect your shoes within 7-10 business days from the date of order. Any variances will be communicated to you by email. Schedules and prices for all international orders will be communicated on a per-order basis.

Back-order and special order shipping dates are approximate, and we will do the best we can to ensure that your shoes ship in accordance to the schedule we've estimated. Any variances will be communicated by email or phone. Please contact us for more information.

Tax
NC residents will be charged standard tax rates according to county of residence.